Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and shipping notifications
• Improve our services and user experience
• Prevent fraud and ensure security
• Comply with legal obligations
• Send promotional communications (with your consent)

2.1. Marketing Communications

We may send you marketing communications about new features, tips, tutorials, special offers, and updates about DecalForge. We will only do this with your explicit consent, which you can provide:

• During account signup (optional opt-in prompt)
• Through our homepage email signup form
• By updating your preferences in your account settings

Your Rights: You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your email preferences in your profile settings
• Contacting us directly at support@decalforge.co

We use Resend as our email service provider for marketing communications. Your email address and basic information (name, subscription date) may be stored in their systems to manage our mailing list. Resend is GDPR compliant and processes data according to their privacy policy.

Data Retention: If you unsubscribe from marketing emails, we will remove your email from our marketing audience but may retain a record of your opt-out preference to ensure we don't accidentally re-subscribe you.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, shipping companies, etc.)
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your uploaded images and designs are stored securely and are only accessible to authorized personnel for order fulfillment purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Uploaded content may be retained for a reasonable period to facilitate reorders and customer support.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via email at support@decalforge.co